Question 1

Do you have 24/7 customer service?

Accepted Answer

Our business hours are Monday through Friday, 9am to 6pm EST time, however we are committed to serving you and recommend that you leave us a message if we are unavailable, and include your contact information and questions or concerns, so that we can promptly assist you.  To reach us by phone, call 1-904-260-3366, or by email at info@oneeightyproducts.com(mailto:info@oneeightyproducts.com)

Question 2

How long will the products last?

Accepted Answer

One Eighty Products should always be stored at room temperature or between 60°F  and 80°F to ensure longevity, and never left in extreme heat or cold.  The average shelf life is approximately 1 year, and most products are marked with an expiration date.

Question 3

Are One Eighty Products paraben-free?

Accepted Answer

Yes.  We disclose every ingredient in our products on the product labels as well as our website, and all One Eighty Products are paraben-free.

Question 4

Should people with nut allergies use One Eighty Products on their skin?

Accepted Answer

We disclose every ingredient in our products on the product labels as well as our website.  Some of our products do contain Cocoa Butter and Shea butter which is derived from the Karite tree nut, however is not usually related to nut allergies.  If you have sensitivities to specific ingredients, or are unsure of any ingredient listed in our products, then we highly recommend you consult with your physician before attempting use, as the body will absorb these ingredients when they are applied to the skin.

Question 5

Can I use One Eighty Products during pregnancy?

Accepted Answer

There are a few products we strongly warn NOT to  use during pregnancy and they are:
Muscle Cream (due to the ingredient comfrey), Healing Salve (due to the ingredient comfrey).

Question 6

What if I am dissatisfied with my One Eighty product(s)?

Accepted Answer

Every item we offer reflects our commitment to give you the best quality, service and value. If not satisfied with your purchase for any reason, simply return the unused portion with a copy of the invoice within 30 days from date of purchase for a prompt refund or credit, less shipping and handling.  Only one opened package of any product is eligible for return. All others of the same product must be in a sealed container for refund. Please e-mail our Customer Service Department at info@oneeightyproducts.com,(mailto:info@oneeightyproducts.com) or call 1-904-260-3366 within 30 days of the shipment date to receive authorization and return instructions.

Question 7

What other options do I have besides ordering online?

Accepted Answer

You may place your order with us by phone at 1-904-260-3366.  Payment options by phone include: Visa, Master Card, American Express, or Discover.

Question 8

Shipping policy & procedure

Accepted Answer

We ship all orders within the continental U.S. within approximately 3 to 7 business days (excludes Alaska, Hawaii and Puerto Rico) via USPS or UPS. Orders received by 11:00am Eastern Standard Time are shipped the same day, provided that items ordered are in stock.

Your credit card will be billed automatically upon placement of your order.

Question 9

Will I receive an order confirmation?

Accepted Answer

Yes, if your order is placed on-line or by phone and you provide us with your email address, then a notice will be emailed to you, confirming the details of your purchase.  You will not however receive additional notices regarding the shipping status of your order. 
Your credit card will be billed automatically upon placement of your order.

Question 10

Will I be charged sales tax on my order?

Accepted Answer

State sales tax will apply for orders shipped to a Florida address only.

Question 11

Is my personal information shared with other organizations?

Accepted Answer

At One Eighty Products, we protect your privacy as if it were our own. We use the information you provide to us for the following purposes only: to process your order(s), to reply to your questions, and to incorporate your feedback into improvements to our Web site. We will not give, sell, or rent your personal information, including email address, or specific account activity to anyone for any reason without your prior consent except as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.

We want you to feel confident and comfortable that your purchase is transacted with the utmost security. We employ the Internet's strongest security technologies, including Secure Sockets Layer (SSL). The transactions are protected by the highest levels of encryption available to ensure security and privacy. The information is encrypted on your computer, sent through the Internet as jumbled code, and decoded on our secure server. It cannot be read in transit.